What both people agree to.

• Turn up, or say you cannot. A message is always better than silence.
• The mentee decides what the relationship is for. The mentor decides what they can give.
• Either person can end it, at any time, without giving a reason.
• What is said between you stays between you unless you both agree otherwise.
• No money changes hands between a pair, in either direction.

Any of these ends a relationship immediately, and depending on what happened it ends participation in the programme.

• Harassment of any kind, including unwanted contact after somebody has asked you to stop.
• Discrimination or slurs on race, religion, sex, gender, sexuality, disability, age, nationality or anything else a person did not choose.
• Sexual or romantic advances. A mentorship is not a context where those can be freely refused, which is what makes them unacceptable here regardless of intent.
• Pressure to share anything personal that is not relevant to what the mentee is working on.
• Asking a mentee for work, free or paid, or for an introduction as a condition of continued mentoring.
• Sharing anything said in a session, or anything from a profile, outside the relationship without consent.

Mentoring is advice. The moment it becomes a transaction, the mentee loses the ability to disagree with their mentor, which is the only thing that makes the advice worth anything.

• No payment, gift, loan or investment between a mentor and a mentee, in either direction, for anything.
• No job offer, internship or referral made conditional on continuing the mentorship.
• A mentor who works where their mentee is applying, or has applied, says so. We will tell the mentee, and either of you can ask for a different pairing.
• A mentor can absolutely help a mentee get a job, including at their own employer. What is not allowed is that help being held over them.

A conversation is recorded only when both people turn it on for that session. It is off by default, asked each time, an indicator shows while it is running, and either person can stop it or ask for the audio to be deleted afterwards. If either person declines, nothing is recorded. Asking somebody to agree to a recording more than once in a session is pressure, and is covered by the section above.

Cohort 001 is for people at university or beyond. If a programme running on Mentable includes anybody under 18, that programme is responsible for its own safeguarding policy, for any background checks its jurisdiction requires, and for the rule that conversations happen on the programme’s own channels rather than privately. We will not run a cohort that includes minors without those in place.

Use Report a concern, which is on every screen, every message thread and every session in the product. It goes to the person running your programme and to Mentable. You will be told what happens next, and the other person is not notified that you reported anything.

You can also ask for a different match at any time, without giving a reason and without the other person being told why. Nothing is recorded against either of you.

You can write to hello@mentable.co instead, if you would rather not use the product.

If somebody is in immediate danger, this is the wrong place. Call your local emergency number. In the United States that is 911. For a mental health crisis in the US, call or text 988. We cannot respond quickly enough to be any use in an emergency and will not pretend otherwise.

It describes how the programme is run and what we will do. It is not a contract, and nothing here limits any right you have. If you need the legal position, the terms are the page that attempts it, and that page says the same thing about itself.